Shipping: Free Shipping worldwide via Express (PO.Box is not accepted)
Delivery time: USA (2-4 days), others (2-5 days)
Payment: Debit / Credit Card or PayPal
Returns: Buyer protection,quality guaranteed
Free Gifts: Gift Packs, exquisite & practical
Custom Wig Details
Hair Type / Hair Source
For hair types, we normally divided by different hair sources, the most used hair is Indian hair, Malaysian hair, and Brazilian hair.
And what's the difference between virgin hair and Remy hair? Virgin human hair is means the hair has not been chemically altered in any way. This includes dyes, perms, bleaching, and other popular processes.
Length / Density/ Weight
Normally, we divided hair into 5 different textures, Straight, Body Wave, Water Wave, Deep Wave, Loose Wave, Big Curly.
You should match the lace color with your scalp color, not your skin tone because when you part the unit, you must want it to appear as your natural scalp color. So to check your scalp color, part your hair and look at the color of your scalp to determine your lace color.
We have four different lace colors for you to choose from:
Transparent: For White, Off White or Cream scalp tones.
Middle Brown: For Light Beige or Beige scalp tones.
Light Brown: For Light Brown scalp tones.
Dark Brown: For Dark Brown scalp tones.
To avoid showing the dark dots on the lace, bleaching knots gives the hair a more natural look by bleaching the knots to the color closer to the lace. #1-jet black hair is not available for bleaching knots.
Type of Knots
Single knots at hairline & double knots elsewhere for all wigs.
We now provide three different hairlines.
Nature Hairline, and the very recently updated Pre-plucked Hairline.
Pre-plucked hairline: pre-plucked hairline often looks as natural as our own hairline.
Custom Wig FAQS
Q: How to measure the wig length?
A: Measure from the head top to the hair ends. The curly and wavy hair is processed from straight hair, so in the same length, curly and wavy wigs will be shorter by 1-2 inches (depends on how deep the curl is) than straight wigs.
The approximate hair length will look like the picture below:
Q: What is hair density?A: The density of your hair is simply how thin or thick they are collective.
For a wig, heavier density means more hair tied or sewed into the lace cap, but it's hard to tell the density, because curly or wavy hair looks puffier than straight hair, so we normally measure density by hair weight. The more hair tied or sewed into the cap the heavier density the wig will be.
we list the approx weight of the wigs in different lengths and densities. Please note: there might be around 10g difference of each wig because all the wigs are hand made, and some may with different cap constructions.
Q: What is Baby hair?
A: Baby hairs are hand tied around the hairline, normally they're short, thin and unruly, to make them looks like our own hair.
Hair Care & use
How to wash/care your hair/wig?
If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!
If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
How to use wig/hair?
If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.
When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there.
When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.
When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It’s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
Rose HAIR COUPON
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Extra 8% OFF over $99 code:RH
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Extra 13% OFF over $269 code:ROSE
Please find "DISCOUNT CODES" section in order information page, then just enter Coupon Code like "SUPER25" ,and click "APPLY COUPON" button before you check out.
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached.
All transactions and service on https://www.rosehair.com are processed by ROSEHAIR ECOMMERCE CO., LIMITED.
1.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
2.Returned items must be unworn and unwashed and uncut and unstyled (free of any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported with Email within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 2 days of receiving your package. Report email: firstname.lastname@example.org
3.Please note that original shipping fees will be removed from refund and return shipping costs are the customer's responsibility, if the returning is due to buyer’s problem. We does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. When delivered, the unauthorized rejection is not allowed, and the cost of unauthorized rejection/return will be borne by the buyer.
1.If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; But ! Return/Refund With Hair In Original Condition.
2.We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 10 days after you receipt it, and you will be charged up to $20 restocking fee. If the problem is that the buyer does not want the product. (custom products and special color products) We will deduct 30% of the total order amount as a handling fee. All rights to interpret are reserved by rosehair.com (Our refunds are unified and they are refunded through our website. this is with held from refund)
3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
4.If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
Cancellation & Exchange:
We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.
2. If after 24 hours, 5%~20% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4.All custom products and special color products. Successful production cannot cancel the order.
5.When the buyer got it, there is no problem with product quality. If the problem is that the buyer does not want the product. We will deduct 30% of the total order amount as a handling fee. All rights to interpret are reserved by rosehair.com
6. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by rosehair.com
1. If because the buyer does not want or like it. The buyer requests a replacement.Please contact us first. let us know. The buyer Return it With Hair In Original Condition.After we received the item and checked it without problems.We will arrange a second order for the production buyer again.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: email@example.com We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers. Return With Hair In Original Condition.
Reserved Rights Regarding Returns:
We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1.An irregular or excessive returns history;
2.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
3.Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
Excessive Returns: Our Customer Protection Team also handles situations in which a customer return history may be indicative of fraudulent activity . In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all customers across the globe.