Frequently Asked Questions

A:Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head. It can't see the tracks, but also can be put in bun and ponytail. For more details, maybe You can see the detailed pictures and description of our products.

A:360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig, which we can say 360 wig is a whole wig and 360 frontal is a half wig.  If you have the 360 frontal, maybe you can buy some bundles to install the whole wig. Ask the local hairstylist to help you, we believe it will be full and beautiful. About the bundles, maybe you can get more details at this link: https:https://www.rosehair.com/

A:It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

A:Our lace wigs are already bleached based on the guarantee of the hair not shedding. For the undetectable full lace wig, it has silk base below the lace，We are not suggested to bleached any more. If you still want to bleach the lace by yourself or your hairstylist, you can cut off the silk base after receive the wig. It 's a high quality silk base below the undetectable lace wig, then don't need to wear a stocking cap or put foundation before installing, that's more convenient and natural. Most sisters prefer it, that's why we make it look like that. If you don't like the silk base, you can cut if off slightly. For the Upgraded 2.0 undetectable full lace wig, the lace is also slightly bleached, which is more slender and light. It can't add deep service, because it is high risk to broken the lace.

A:You can try to use it with glue or without glue, but use glue will be natural looking. Some sisters don`t use glue their hair is secured with a custom strap and comb in the back and got 2 be glued spray, it doesn`t move at all, very secure, and you can choose got 2b glue gel (black bottle). About the ponytail or bun, you can make it, no problem.

A:We are sorry that we don't have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So can you dye it by yourself or your stylist if possible. And if you want some colored wigs, you can contact customer service.

A:Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

A:We have the introduction of lace color in each product description. Normally for the lace wig, it is Swiss Lace, which comes in medium brown. For the undetectable full lace wig, it is Top Swiss Lace, which comes in light brown.

A:Our shipping date is 2-3 working days, Normal Stock: 360 Frontal, Frontal, Bundles, Closure, Full Lace wig without bleach knots service, If the order add the Custom Service, Such as bleach knots service, Or Pony tail, Or 360 Wig, Or Blonde wig.Or U-part wig, Or daily customized wig, it will need 2-4 days extra to be ready for shipment then.

A:All deliveries are sent by DHL or UPS. Generally, the package will be deliveried with 2-4 business days in USA. 2-7days delivery in other countries. Please note that delivery may take a little longer during sale events.  

A:Customs duties vary from country to country. So, The customs duty is determined by the custom of your country. 

A:The DHL and UPS. are weekend off.If the parcel has been arrived your city,you can go to the local sites to receive it.

A:Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.

A:We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/UPS) can't delivery, we only accept the physical address as shipping address.However, you can use PO.box as billing address.

A: If you want to track your order,  You can find the button on the top or bottom of our homepage

A:PayPal account is not necessary.You can choose the "Pay with Credit Card".

A:We accept the payment methods as Paypal and Credit Card. It is not necessary to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: srevice@rosehair.com

A:Yes, we can send you the invoice if you need, just feel free to contact us via email : service@rosehair.com

A:Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don`t take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the problem. Or you can try your another card. If still any problems, please send email to us : service@rosehair.com

A:We are sure the legit website, which has been certified by the card organization. So please don`t worry about that. Your payment information is kept by your bank or card organization, not saved by us. We only use your shipping info for delivery. Your information is safe and we will keep your information confidential. If you have any problems about this, just feel free to contact us:service@rosehair.com

A:The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.

A: If you want to cancel or change your order, please send email to service@rosehair.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

A:If you want to change, please send email to service@rosehair.com .If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

A:If your order are still not shipped, we can change the address for you. If it is shipped, you may have to pay extra fee for it. If you contact the courier privately to change the delivery address, then we have the right to charge you additional fees. So if you need to change the address，please contact us at first.

A:Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it, is a return for personal reasons. So we will remove $20 from your refund as a loss of freight and handling fee, please kindly understand that.

A:We don't provide return label, once you need to return, please contact with us via Email at first,then we will provide the return information. You can try to use the USPS return for it.

A:If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you; If the returning is due to buyer`s problems (Such as: Don`t like/want, Order wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee.

A:Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

A:Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately after work, so please don`t worry about that.

A:Yes, you can call us if needed. But email maybe the best recommendation. And you'd better write the most urgent question as the email title, and concise. The i-message/phone is the second option.