Frequently Asked Questions

A: If you want to cancel or change your order, please send email to service@rosehair.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

A:If you want to change, please send email to service@rosehair.com .If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.

A:We don't provide return label, once you need to return, please contact with us via Email at first,then we will provide the return information. You can try to use the USPS return for it.

A:Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately after work, so please don`t worry about that.

A:Yes, you can call us if needed. But email maybe the best recommendation. And you'd better write the most urgent question as the email title, and concise. The i-message/phone is the second option.